AIX Deploys Generative Ai and Ai Agents for Plus by Plus Support Desk
The deployment pairs AI agent technology with a structured DX package that takes projects from concept through on-site implementation, offering a concrete test case for midsize Japanese software firms looking to automate customer support.
Reporting from 1 source: ASCII.jp.
AIX has begun supporting Plus by Plus's customer support operations through its 1-Year Complete DX Package, running verification experiments with generative AI and AI agent technology. Plus by Plus, a developer of CAD and estimation software for the construction industry, handles numerous daily product inquiries. The AI system will cross-reference response histories and manuals to resolve user issues, aiming to standardize response quality, improve speed, and shorten training time for new staff.
AIX's 1-Year Complete DX Package covers the full chain from concept design through on-site operation and effect verification, a model the company positions as distinct from consulting that stops at planning. Plus by Plus develops CAD and estimation tools for electrical, water, and air conditioning contractors and fields enough daily product queries that a manual-referencing AI agent was chosen as the first practical target. The system will draw on accumulated response histories and manuals to handle primary support, with stated goals of standardizing answer quality and getting new staff up to speed faster.
Synthesized by Yomimono from the 1 cited source below, including Japanese-language reporting where cited, then editorially reviewed before publishing.