Forza Horizon 6 Save Deletion Bug Prompts Official Investigation
The save deletion bug threatens player trust in Forza Horizon 6's live-service model just weeks after launch, and the official response focuses on prevention rather than a confirmed root cause.
Reporting from 4 sources: GAME Watch (Impress), Denfaminicogamer, Automaton, Game Spark.
Microsoft and Playground Games are investigating a bug in Forza Horizon 6 that deletes player save data or resets progress. The issue was reported by multiple players on Reddit. On June 11, the Xbox Support account acknowledged the problem and said the investigation is ongoing. The support team urged affected players to submit a support ticket on the same day the issue occurred, and warned against starting new play sessions or creating new save data before the team responds. As preventive measures, the team recommends disabling the Quick Resume feature on Xbox Series X|S, always exiting the game through the menu, and waiting for the save icon to disappear before closing the game or turning off the device. The support team is working with the Xbox team on a platform update to fix the bug. Forza Horizon 6 launched with early access on May 15 and fully released on May 19. It surpassed 6 million players by May 22. A PS5 release is planned for late 2026. Separately, the game's "Welcome to Japan" spring season Festival Playlist started late on June 11, offering reward cars including the 1996 Toyota Starlet Glanza V and the 1974 Toyota Corolla SR5.
User reports on Reddit point to specific triggers. On Xbox, the Quick Resume feature may cause the bug. On PC, game crashes or cloud sync failures are suspected. Some players report that painting or upgrading certain cars can also trigger data loss. The list of flagged cars includes the 2003 Ford F-150 SVT Lightning, 1993 Schuppan 962CR, 1957 Chevrolet Bel Air, 1994 Ferrari F355 Berlinetta, 1988 Lamborghini Countach LP5000QV, 2019 Porsche #70 Motorsport 945, 2017 Ford M-Sport Fiesta RS, and 2020 Wuling Sunshine S Forza Edition.
The official support page details recovery steps. Affected players must submit a support ticket on the Forza Support website within the same day the issue occurred. The team warns against starting new play sessions or creating new save data before the case is reviewed, as overwriting data could make recovery difficult. The support team is working with the Xbox team on a platform update for Xbox Series X|S and PC to fix the bug. Backing up save data is recommended, though the official cause has not been disclosed.
Synthesized by Yomimono from the 4 cited sources below, including Japanese-language reporting where cited, then editorially reviewed before publishing.
Sources
- GAME Watch (Impress) 「Forza Horizon 6」セーブデータの進行状況が失われる、またはリセットされる不具合が発生
- Denfaminicogamer 【注意】『Forza Horizon 6』一部ユーザーのセーブデータが消失する問題が発生。公式サポートチームが原因を調査中で、復旧手順や予防策を解説
- Automaton 『Forza Horizon 6』にてセーブ消失バグの報告上がり、公式が調査中。“特定車種のアプグレ”などにコミュニティ間で注意喚起も
- Game Spark 『Forza Horizon 6』一部プレイヤーのセーブデータで進行状況が消失・リセットされる問題発生―サポートチームが対応方法や予防策を公開