GEO Suspends Online Services After Unauthorized Access
The breach interrupts GEO's own app-based membership and ordering while its physical stores keep trading, and the workaround shifts the customer record to the Ponta card rather than the GEO app.
Reporting from 1 source: ASCII.jp.
GEO confirmed third-party unauthorized access to its systems on October 15 and began maintenance at 21:00 on October 17 with no set end time. GEO Online services are suspended. Stores still sell and rent, but the GEO app membership card cannot be used; customers present a Ponta card or digital Ponta instead, and reserved game products require a Ponta card in the reserver's name.
GEO announced the unauthorized access on October 17, two days after confirming it. Maintenance started at 21:00 that day, and the company has not given an end time. The online store has stopped taking new orders and cannot process cancellations, though orders placed before maintenance will still ship.
At store counters, app coupons are handled by staff on request, and push notifications about rental returns and reserved products still arrive but cannot be opened in the app. Home delivery purchase (kaitori) is limited: new applications, assessment results, approval and return, and payment transfer procedures are all unavailable, while pickup for already-applied purchases and returns for home delivery rentals continue.
Synthesized by Yomimono from the 1 cited source below, including Japanese-language reporting where cited, then editorially reviewed before publishing.
Sources
- ASCII.jp ゲオ、不正アクセスでサービス停止 店舗ではPontaカードを案内