GiGO App Account Ban Sweeps Up Innocent Users, Company Apologizes
GiGO's enforcement of its terms of service backfired when it suspended accounts of users who had not violated the rules, forcing the company to reverse course and promise better communication.
Reporting from 1 sources: ASCII.jp.
GiGO temporarily lifted account suspensions on June 23 after its June 22 crackdown on multiple accounts per smartphone caught users who had not violated the terms. The company acknowledged insufficient communication and apologized, promising to clarify rules by July and re-investigate usage conditions before reimposing bans.
GiGO announced the temporary lift on June 23, a day after the suspensions were implemented. The company had targeted cases where multiple accounts were linked to a single smartphone, a practice prohibited by the terms of service. But users quickly reported on social media that their accounts were suspended despite no wrongdoing, and that purchased ticket vouchers became inaccessible. GiGO initially refused to lift suspensions or compensate for vouchers, fueling backlash. The company now says it insufficiently communicated the rules and failed to consider actual usage conditions. It will clarify proper usage by the end of July, then re-investigate around August or later before potentially reimposing bans.
Synthesized by Yomimono from the 1 cited source below, including Japanese-language reporting where cited, then editorially reviewed before publishing.
Sources
- ASCII.jp GiGOアプリの垢BAN騒動、対応見直し 無関係なアカウントを巻き込みか