Monday, 5 October 2026
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Miraiboost and FOXeey Launch Generative AI Training Course for Contact Center Managers

The course is built around a preliminary check that can stop a client before training starts, which targets the contact center industry's recurring complaints that AI training stays generic, unmeasurable, and unusable under security rules.

Reporting from 1 source: ASCII.jp.

Miraiboost and FOXeey Launch Generative AI Training Course for Contact Center Managers

Miraiboost and FOXeey Consulting jointly developed the Contact Center-Specialized Generative AI Practical Training Course, offered from October 1, 2026. The reskilling program runs six sessions and uses a company's own data in its existing AI environment. A two-hour preliminary diagnosis sets the completion outcome, checks the AI environment and internal restrictions, identifies the heaviest task, and reviews participant roles and data availability.

The course covers six sessions, moving through daily and monthly data collection and reporting, aggregation of interaction content, FAQ and manual updates, and monitoring and feedback. Exercises use interaction histories, VOC, FAQs, and SV consultation logs, handled in the AI environment already in place at the client.

Miraiboost, based in Minato-ku, Tokyo, provides corporate AI training; FOXeey Consulting, based in Chiyoda-ku, provides contact center consulting. Before the sessions begin, a two-hour diagnosis fixes what must be working in operations at completion to count as success, then works backward to the curriculum.

Synthesized by Yomimono from the 1 cited source below, including Japanese-language reporting where cited, then editorially reviewed before publishing.

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