SORACOM Adds Handover Feature to Wisora AI Chatbot for Human-AI Collaboration
The handover function bridges AI and human customer support, letting the AI learn from human interventions to improve its own accuracy over time.
Reporting from 1 sources: ASCII.jp.
SORACOM has begun early provision of a new handover function for its AI chatbot service Wisora. The feature allows AI and human agents to collaborate on customer support inquiries, with no additional cost during the early period. The company aims to improve answer accuracy and gradually reduce the need for human intervention as the AI learns from interactions.
SORACOM's AI chatbot service Wisora now offers a handover function that lets AI and human agents work together on customer support. When an inquiry is too complex or needs supplementary detail, a human agent can step in alongside the AI. The AI then learns from those interactions, which SORACOM expects will gradually reduce the number of cases requiring human help. The feature is available at no extra cost during the early provision period. Wisora can be deployed on websites, Slack, Microsoft Teams, and LINE official accounts, and a 14-day free trial is available for companies to test the service before committing.
Synthesized by Yomimono from the 1 cited source below, including Japanese-language reporting where cited, then editorially reviewed before publishing.