zapath and Atomic Software Sign Partnership for Self-Pay Clinic Support
The partnership pairs a clinic operations platform used by over 750 facilities with an AI BPO service so clinics can outsource patient communication without expanding in-house staff.
Reporting from 1 source: ASCII.jp.
zapath Inc., which develops AI BPO services for patient communication, signed a business partnership agreement with Atomic Software Inc., the developer of the clinic management SaaS medicalforce. The deal combines Atomic Software's operations foundation with zapath's AI BPO for patient response to support self-pay clinic management from both system and practical aspects.
The two Tokyo-based companies announced the agreement on August 31. zapath brings WeMedical and the AI agent CRM ClinicHub, which handle clinic patient response through administrative outsourcing that mixes AI and human operators. Atomic Software contributes medicalforce, an all-in-one SaaS covering appointment management, electronic medical records, accounting, inventory, CRM, and advertising measurement.
Under the partnership, information held by medicalforce, such as appointments, treatments, and accounting, will link with zapath's AI BPO. The aim is seamless support from initial inquiries through visits, post-treatment follow-up, and return visit promotion. Clinics can expand response capacity without relying on in-house staff increases, and combining AI immediate responses with experienced operators is meant to reduce response omissions during busy periods.
Synthesized by Yomimono from the 1 cited source below, including Japanese-language reporting where cited, then editorially reviewed before publishing.
Sources
- ASCII.jp 株式会社zapathとアトミックソフトウェア株式会社が業務提携を締結