Cygames Opens Refund Desk for Cancelled Uma Musume Los Angeles Event
Cygames published refund guidance on November 13, 2026, for ticket holders and JTB official tour applicants after cancelling the Uma Musume Pretty Derby 7th EVENT in LOS ANGELES.
1 source 5h ago
Reporting from 1 source: Nijimen.
Why it matters
The refund terms, capped per night and per ticket rather than paid out flat, put the cost of a cancelled overseas performance on a documented claims process with a hard deadline, and Cygames is running that process itself rather than leaving it to AXS or JTB.
Key Facts
- Cygames published refund guidance on November 13, 2026, for the cancelled Uma Musume Pretty Derby 7th EVENT in LOS ANGELES.
- Requests must reach the dedicated Cygames desk by November 30, 2026, 23:59 Los Angeles time.
- Accommodation refunds are capped at 50,000 yen or 320 USD per person per night, with two nights for one performance day and three for both.
- Round-trip airfare is refunded at actual cost up to 700,000 yen or 4,450 USD per person.
- JTB official tour accommodation and airfare are refunded in full by JTB.
Requests go to a dedicated Cygames desk by November 30, 2026, 23:59 Los Angeles time. Travelers can claim up to two nights of Los Angeles accommodation for one performance day or three nights for both, plus round-trip airfare. Performance goods mail order is also open.
The claim window closes November 30, 2026 at 23:59 Los Angeles time, which is December 1 at 16:59 Japan time. Cygames warns that refunds may not be possible after that point.
Accommodation is capped at 50,000 yen or 320 USD per person per night, with two nights covered for one performance day and three for both. Round-trip airfare, including fuel surcharges and airport taxes, is capped at 700,000 yen or 4,450 USD per person. Those who cancelled without traveling get actual cancellation fees refunded in full, without those caps.
Tour charges booked through JTB are refunded in full by JTB. Performance goods mail order ships outside the United States and Canada; buyers in those two countries use a separate US and Canada mail order sale.
Written with AI by Yomimono from the 1 cited source below, including Japanese-language reporting where cited. See our editorial policy.
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