Kotoba's Koto Powers Salesforce Agentforce Voice in Japanese
The adoption places Kotoba's Japanese speech AI inside Salesforce's enterprise agent platform, marking a step toward production use of the technology in contact centers.
Reporting from 1 source: ASCII.jp.
Kotoba Technologies announced that its speech foundation model Koto has been adopted for Japanese support in Salesforce's Agentforce Voice. The feature, which enables AI agents to handle phone calls, begins availability in Japan on August 7. Koto handles speech recognition, synthesis, and speech-to-speech translation for East Asian languages.
Kotoba Technologies said its Koto speech model will underpin Japanese voice conversations in Salesforce's Agentforce Voice. The feature lets AI agents autonomously handle customer calls over phone channels, and also works on web and mobile app channels.
Koto is an end-to-end speech AI model built for low-latency real-time processing. It covers speech recognition, speech synthesis, and speech-to-speech translation for simultaneous interpretation, with a focus on Japanese, Korean, and Chinese. It can run on-premises or on-device.
Kotoba is also an investee of Salesforce Ventures. The company said the partnership will expand its multilingual voice AI offerings in enterprise areas like contact centers.
Synthesized by Yomimono from the 1 cited source below, including Japanese-language reporting where cited, then editorially reviewed before publishing.