OpenAI Contractors Read User ChatGPT Chats Under Project Lily
OpenAI runs an internal project called Project Lily in which several hundred contract staff read real conversations between users and ChatGPT and evaluate response quality. Usernames are hidden and a Privacy Filter replaces names, addresses, email addresses, and phone numbers with labels, but the filter cannot remove everything. OpenAI says it may miss uncommon identifying information or details whose meaning depends on context. ChatGPT for individuals uses conversations for model improvement by default.