Valve Replaces Broken Index Controller Well Past Warranty for 5,000-Hour Beat Saber Player
A user named Mawntee, who has played over 5,000 hours of Beat Saber on the Valve Index, reported on October 29 that the headset's right controller would not charge. After a self-repair attempt, Mawntee contacted Valve support.
1 source 1h ago
Reporting from 1 source: Automaton.
Why it matters
Valve's Index discontinuation on October 14 left existing owners on a last-generation headset, and this out-of-warranty replacement shows the company is still servicing at least some of them, even as other users report refusals.
Key Facts
- X user Mawntee reported on October 29 that the right controller for their Valve Index would not charge.
- Mawntee has played over 5,000 hours of Beat Saber on the Valve Index.
- Valve support replied that a controller replacement was possible even though the warranty period had ended.
- The replacement procedure began on November 1, with a new unit sent before the defective product was returned.
- The Valve Index was discontinued on October 14, after the September release of the Steam Frame.
Valve replied that a replacement was possible despite the expired warranty, and on November 1 the replacement process began, with a new unit sent before the defective one was returned.
The Valve Index was discontinued on October 14, after the September release of Valve's Steam Frame positioned it as a previous-generation product. Its standard hardware warranty runs one year from the shipping date, and Valve has not promised free replacements outside that period. Mawntee's right controller stopped charging on October 29; a swap of the charging board from the left controller got it working again, but Mawntee still asked Valve support about a fix. The reply said a replacement was necessary and possible as part of the service. Replies to the post and a Reddit thread include other users who say they received out-of-warranty replacements, and some who say they were refused.
Written with AI by Yomimono from the 1 cited source below, including Japanese-language reporting where cited. See our editorial policy.
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