PagerDuty Enters MSP Partner Agreement with SCSK System Management
The partnership directly addresses the accelerating complexity of IT systems and the risk of downtime by combining incident response automation with managed service support.
Reporting from 1 source: ASCII.jp.
PagerDuty has entered into an MSP partner agreement with SCSK System Management (SSM) to integrate its incident response platform into SSM's 24/7 remote operation service. The collaboration aims to improve problem-solving speed, automate routine procedures, and reduce operational burnout. The enhanced service will roll out to existing customers starting August 1, 2026, and to new customers from October 1, 2026.
The integration will unify failure detection through recovery, use AI to organize alerts, and automate routine procedures to increase response speed. PagerDuty's platform centralizes incident response; SSM's remote operation engineers will use it to handle issues 24/7. The partnership aims to eliminate dependence on specific individuals and operational burnout, common pain points in IT operations. The rollout schedule distinguishes between existing customers (August 2026) and new customers (October 2026).
Synthesized by Yomimono from the 1 cited source below, including Japanese-language reporting where cited, then editorially reviewed before publishing.